Unit Layanan Terpadu ITK
One Door,
Integrated Services
We are providing integrated administration, information, and communication services that prioritize excellent service and are oriented towards alumni, lecturers, agencies/institutions/companies, students, the general public, parents/guardians of students, and educational staff.
Survey Results
Service User Satisfaction Index for the Second Quarter of 2026
97.72
Service User Satisfaction Index Value
Average Value per Service Aspect
- Requirements: 3.91
- Systems, Mechanisms, and Procedures: 3.87
- Service Time Frame: 3.82
- Cost/Tariff: 4.00
- Service Products: 3.91
- Competence of Service Officers: 3.91
- Behaviour of Service Officers: 3.92
- Handling of Complaints and Aspirations: 3.91
- Supporting Facilities and Infrastructure: 3.92
A (Excellent)
Service Quality
Focus Areas to Maintain
- Consistency of service in accordance with the Service Standard
- Speed and responsiveness of service officers
- Friendly and informative communication
- Overall ease of access to services
- A simple and easy-to-understand service flow
396
Respondents
Gender
- Male : 209 people
- Female : 187 people
Last Education
- Elementary School: 1 people
- Junior High School: 5 people
- Senior High School: 331 people
- Diploma: 6 people
- Bachelor's Degree: 46 people
- Master's Degree: 6 people
- Doctorate: 1 people
Thank you for your assessment.
Your input is very important for the progress of our work unit in our efforts to continuously improve and enhance the quality of service to all service users.
Service Flow
One Flow for All Services
1
Service users fulfill the service requirements
2
ULT front office staff verify and validate service requirements. If the requirements are not met, service users make improvements and/or complete the service requirements.
3
ULT front office staff fill in the service register once requirements are confirmed
4
Relevant back office staff deliver the service
5
Back office staff hand over the service product to ULT front office staff
6
Service users receive the service product and complete the Satisfaction Survey Questionnaire
Services
Service Types
Explore available services by category. Click a category to view the services offered.
1–2 working days
Alumni
Requirements
- Copy of Indonesian-language Diploma (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni
Requirements
- Copy of English-language Diploma (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni
Requirements
- Copy of Award Certificate (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni and Students
Requirements
- Copy of University Accreditation Certificate (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni and Students
Requirements
- Copy of Study Program Accreditation Certificate (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni
Requirements
- Copy of Indonesian-language Diploma Supplement (SKPI) (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni
Requirements
- Copy of English-language Diploma Supplement (SKPI) (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Alumni
Requirements
- Copy of Academic Transcript (black and white)
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Students
Requirements
- Fill out the service form via s.itk.ac.id/layanankemahasiswaan
1–2 working days
Students
Requirements
- Fill out the service form via s.itk.ac.id/layananakademik
1–4 working days
Lecturers and Education Staff
Requirements
- Fill out the service form via s.itk.ac.id/suketpenghasilan
1–2 working days
Students
Requirements
- Fill out the service form via s.itk.ac.id/layananakademik
1–2 working days
Students
Requirements
- Fill out the service form via s.itk.ac.id/KeteranganUKT
1–2 working days
Students
Requirements
- Signed, stamp-duty Non-Scholarship Recipient Declaration Letter
- Fill out the service form via s.itk.ac.id/layanankemahasiswaan
1 working day
Students
Requirements
- Scholarship files according to the scholarship provider's requirements
1 working day
Students
Requirements
- Book an appointment via s.itk.ac.id/janjitemubps
1 working day
Students
Requirements
- Student Activity Proposal
1 working day
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Call the phone number (0542) 8530801
1 working day
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Send a chat via WhatsApp to +62 811-5390-801
1 working day
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Send an email to humas@itk.ac.id, ult@itk.ac.id, or akademik@itk.ac.id
1–30 working days
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Written Notice and/or PPID Decree on the Rejection of a Public Information Request
- Fill out the service form via s.itk.ac.id/keberataninfopublik
1 working day
Institutions/Agencies/Companies
Requirements
- Staff data requested for confirmation
1 working day
Institutions/Agencies/Companies and Parents/Guardians
Requirements
- Student data requested for confirmation
1 working day
Students and Parents/Guardians
Requirements
- Student data
- Supporting documents related to UKT
1 working day
Institutions/Agencies/Companies, General Public, and Parents/Guardians
Requirements
- Fill out the guest book
1 working day
Education Staff
Requirements
- Service counter booking request letter
1 working day
General Public
Requirements
- Registration files according to the requirements of each admission pathway
1 working day
Students
Requirements
- Fill out the service form via s.itk.ac.id/layanankemahasiswaan
1–17 working days
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Submit a complaint or aspiration via s.itk.ac.id/pena
1 working day
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Fill out the service form via s.itk.ac.id/infopublik
14 working days
Students
Requirements
- Proof of Land and Building Tax (PBB) Payment
- Proof of Car Tax (PKB) Payment
- Proof of Motorcycle Tax (PKB) Payment
- Proof of Water Bill (if any)
- Proof of Dependents/Children (if any)
- Proof of Electricity Bill
- Photo of House
- Family Card (KK)
- Student ID Card (KTM)
- National ID Card (KTP)
- Death Certificate (if any)
- Latest Parental Income Certificate
- Statement Letter Explaining the Reason for the Application
- Send all requirements to simbanding.itk.ac.id
1 working day
Students
Requirements
- Student Activity Assistance Proposal
1 working day
Institutions/Agencies/Companies and Students
Requirements
- Observation, Survey, Interview, Research, and Data Collection Permit Request Letter
1 working day
General Public
Requirements
- Request letter to the Rector
- Academic Transcript
- Statement letter from the leadership of the previous university explaining the applicant's status and reason for transfer
1 working day
Students
Requirements
- Signed, stamp-duty Withdrawal Statement Letter
1–30 working days
Students
Requirements
- Data Change Request Letter
- Birth Certificate
- Student ID Card (KTM)
- National ID Card (KTP)
- Statement Letter on Data Accuracy and Validity
- Send all requirements to akademik@itk.ac.id
1 working day
Institutions/Agencies/Companies
Requirements
- Job Vacancy Poster
1 working day
Alumni, Lecturers, Institutions/Agencies/Companies, Students, General Public, Parents/Guardians, and Education Staff
Requirements
- Official letter
1–5 working days
Institutions/Agencies/Companies
Requirements
- Scholarship Recipient Data Verification and Validation Request Letter
Download
Download Files
| Study Programme | Level | Rank | Valid From | Expires | Accreditation Certificates |
|---|---|---|---|---|---|
| Faculty of Science and Information Technology | |||||
| Department of Science and Data Analytics | |||||
| Physics | S1 | C | 20 February 2018 | 20 February 2023 | Not yet available |
| Good | 1 November 2022 | 20 February 2023 | Not yet available | ||
| Very Good | 13 March 2023 | 13 March 2028 | Download | ||
| Mathematics | S1 | C | 6 February 2018 | 6 February 2023 | Download |
| Good | 19 October 2022 | 6 February 2023 | Not yet available | ||
| Good | 12 March 2023 | 12 March 2028 | Download | ||
| Actuarial Science | S1 | Good | 9 February 2022 | 9 February 2027 | Not yet available |
| Good | 2 August 2022 | 2 August 2027 | Download | ||
| Statistics | S1 | Good | 15 February 2022 | 15 February 2027 | Not yet available |
| Good | 2 August 2022 | 2 August 2027 | Download | ||
| Department of Electrical Engineering, Informatics, and Business | |||||
| Information Systems | S1 | C | 30 May 2018 | 30 May 2023 | Not yet available |
| Good | 11 October 2022 | 30 May 2023 | Not yet available | ||
| Very Good | 29 March 2023 | 29 March 2028 | Download | ||
| Electrical Engineering | S1 | C | 2 May 2018 | 2 May 2023 | Not yet available |
| Good | 14 September 2022 | 2 May 2023 | Not yet available | ||
| C | 21 December 2022 | 20 August 2023 | Not yet available | ||
| Very Good | 21 August 2023 | 20 December 2027 | Download | ||
| Informatics | S1 | C | 14 August 2019 | 14 August 2024 | Not yet available |
| Good | 26 October 2022 | 14 August 2024 | Download | ||
| Very Good | 26 March 2024 | 26 March 2029 | Download | ||
| Digital Business | S1 | Good | 14 July 2022 | 16 April 2026 | Not yet available |
| Good | 26 January 2024 | 26 January 2029 | Download | ||
| Management of Technology | S2 | Good | 4 June 2025 | 3 June 2027 | Not yet available |
| Biomedical Engineering | S1 | Initially Accredited | 3 July 2026 | 2 July 2028 | Not yet available |
| Faculty of Sustainable Development | |||||
| Department of Civil Engineering and Planning | |||||
| Urban and Regional Planning | S1 | B | 3 April 2018 | 3 April 2023 | Not yet available |
| B | 21 March 2023 | 4 April 2024 | Not yet available | ||
| B | 4 April 2023 | 4 April 2028 | Download | ||
| Civil Engineering | S1 | B | 2 July 2018 | 2 July 2023 | Not yet available |
| B | 21 April 2023 | 20 December 2023 | Not yet available | ||
| Very Good | 21 December 2023 | 20 April 2028 | Download | ||
| Architecture | S1 | Good | 8 February 2022 | 8 February 2027 | Not yet available |
| Good | 6 September 2022 | 6 September 2027 | Download | ||
| Visual Communication Design | S1 | Good | 25 July 2022 | 25 July 2024 | Not yet available |
| Good | 15 July 2024 | 15 July 2029 | Not yet available | ||
| Good | 8 October 2024 | 8 October 2029 | Download | ||
| Department of Maritime Technology | |||||
| Naval Architecture | S1 | C | 20 February 2018 | 20 February 2023 | Not yet available |
| Good | 14 September 2022 | 20 February 2023 | Not yet available | ||
| C | 21 December 2022 | 20 August 2023 | Not yet available | ||
| Very Good | 21 August 2023 | 20 December 2027 | Download | ||
| Environmental Engineering | S1 | C | 23 July 2019 | 23 July 2024 | Not yet available |
| Good | 26 October 2022 | 23 July 2024 | Download | ||
| Very Good | 21 April 2024 | 20 April 2029 | Download | ||
| Ocean Engineering | S1 | C | 6 August 2019 | 6 August 2024 | Not yet available |
| Good | 25 October 2022 | 6 August 2024 | Download | ||
| Good | 21 April 2024 | 20 April 2029 | Download | ||
| Marine Engineering Systems | S1 | Initially Accredited | 4 June 2026 | 3 June 2028 | Not yet available |
| Marine Transportation Engineering | S1 | Initially Accredited | 4 June 2026 | 3 June 2028 | Not yet available |
| Faculty of Industrial Engineering and Technology | |||||
| Department of Industrial Engineering | |||||
| Chemical Engineering | S1 | B | 27 February 2018 | 27 February 2023 | Not yet available |
| B | 21 December 2022 | 20 August 2023 | Not yet available | ||
| Very Good | 21 August 2023 | 20 December 2027 | Download | ||
| Safety Engineering | S1 | Good | 29 August 2023 | 29 August 2025 | Not yet available |
| Good | 6 February 2024 | 6 February 2029 | Download | ||
| Food Technology | S1 | Good | 1 March 2022 | 5 April 2026 | Not yet available |
| Good | 16 May 2023 | 16 May 2025 | Not yet available | ||
| Good | 6 May 2025 | 6 May 2027 | Not yet available | ||
| Good | 9 April 2026 | 9 April 2031 | Download | ||
| Department of Industrial Technology | |||||
| Materials and Metallurgical Engineering | S1 | B | 27 March 2018 | 27 March 2023 | Download |
| B | 21 December 2022 | 20 August 2023 | Not yet available | ||
| Very Good | 21 August 2023 | 20 December 2027 | Download | ||
| Mechanical Engineering | S1 | B | 13 February 2018 | 13 February 2023 | Not yet available |
| B | 21 December 2022 | 20 August 2023 | Not yet available | ||
| Very Good | 21 August 2023 | 20 December 2027 | Download | ||
| Industrial Engineering | S1 | C | 3 July 2019 | 3 July 2024 | Download |
| Good | 18 October 2022 | 3 July 2024 | Not yet available | ||
| Good | 21 April 2024 | 20 December 2024 | Not yet available | ||
| Very Good | 21 December 2024 | 20 April 2029 | Download | ||
| Logistics Engineering | S1 | Good | 27 July 2022 | 27 July 2024 | Not yet available |
| Good | 16 May 2024 | 20 August 2024 | Not yet available | ||
| Good | 21 August 2024 | 20 August 2029 | Download | ||
| Study Programme | Level | Accreditation Body | Valid From | Expires | Accreditation Certificates |
|---|---|---|---|---|---|
| Faculty of Science and Information Technology | |||||
| Department of Electrical Engineering, Informatics, and Business | |||||
| Information Systems | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Not yet available |
| Electrical Engineering | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Not yet available |
| Informatics | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Not yet available |
| Faculty of Sustainable Development | |||||
| Department of Civil Engineering and Planning | |||||
| Urban and Regional Planning | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Download |
| Civil Engineering | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Download |
| Faculty of Industrial Engineering and Technology | |||||
| Department of Industrial Engineering | |||||
| Chemical Engineering | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Download |
| Department of Industrial Technology | |||||
| Materials and Metallurgical Engineering | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Download |
| Mechanical Engineering | S1 | ASIIN | 22 September 2023 | 30 September 2029 | Download |
List of Legal Documents
ITK Rector's Regulation No. 10 of 2025 on the Integrated Service Unit (ULT) of Institut Teknologi Kalimantan
Download
ITK Rector's Decree No. 22/IT10/KP.11/2026 on the Establishment of the Service Charter and Service Standards of the Integrated Service Unit of Institut Teknologi Kalimantan
Download
ITK Rector's Decree No. 2480/IT10/KP.11/2026 on the Dismissal and Appointment/Reappointment of Work Team Heads within Institut Teknologi Kalimantan
Download
ABOUT
About Us
Unit Layanan Terpadu (ULT) is a work unit under the General Affairs Section, Academic and General Bureau, and is accountable to the Rector through the Vice Rector for Planning, Finance, and General Affairs. ULT was inaugurated on January 7, 2022 and serves as the frontline of public service at Institut Teknologi Kalimantan (ITK), providing integrated services at the institute level.
Duties
- Provide administrative, information, and communication services in accordance with the Service Standards
- Receive, verify, and coordinate service delivery processes with related work units
- Deliver service outputs to service users
- Carry out continuous evaluation and improvement of service quality
Authority
- Verify the fulfillment of service requirements in accordance with applicable provisions
- Coordinate the completion of services with related work units
- Request complete requirements for services from service users
- Manage service administration and monitor and evaluate service delivery
